Dear Valued Customers,It has come to our attention that a website named 'Platinumchemicals.shop' is operating and has been misleading our customers by presenting itself as associated with our brand, Platinum Chemicals, offering too-good-to-be-true prices and 'deals'. We want to make it unequivocally clear: This website is NOT affiliated with us, does not represent our company's values, quality, or service standards, and we strongly advise against making any purchases through it. For added clarity and to ensure our customers are fully informed, we have included a screenshot of the website in question below. This visual reference is intended to help you recognise and avoid the fraudulent site. Remember, the genuine Platinum Chemicals website has distinctive branding and secure features that differentiate it from imitations. Please review the image carefully and familiarise yourself with the appearance of the counterfeit site to safeguard against potential scams. Our Commitment to Authenticity and Quality At Platinum Chemicals, our commitment to delivering high-quality products and services has always been our top priority. We have built our brand on the pillars of trust, authenticity, and customer satisfaction. It is distressing to see these values being exploited by entities seeking to deceive our loyal customers. How to Identify the Genuine Platinum Chemicals Website Our official website is www.platinumchemicals.co.uk. This is our only official platform through which we sell our products and communicate with our customers. Here are some tips to ensure you are interacting with our genuine site: Always check the URL carefully. Look for our official logo and branding. Contact our customer service through the official channels listed on our site if in doubt. Taking Action Against Fraud We are taking this matter very seriously and are in the process of addressing it through the appropriate legal channels. Protecting our customers and our brand's integrity is paramount. We have also reported the fraudulent site to the relevant authorities to prevent any further deception and financial loss to our customers. What To Do If You Have Been Affected If you have mistakenly engaged with or made purchases from Platinumchemicals.shop, we recommend taking the following steps: Contact your bank or credit card provider immediately to report the transaction as fraudulent. Report the site to the National Cyber Security Centre (NCSC) by forwarding suspicious emails to report@phishing.gov.uk or visiting their website for more guidance. Consider reporting the incident to Action Fraud, the UK's national reporting centre for fraud and cybercrime. Stay Informed We urge all our customers to stay vigilant and informed about potential scams. Always verify the authenticity of any website claiming to represent Platinum Chemicals before making a purchase or providing personal information. Your trust in us is invaluable, and we thank you for your continued support and understanding. Should you have any concerns or require further clarification, please do not hesitate to reach out to us directly through our official contact channels. Regards, Danny Neill,Operations Manager,Platinum Chemicals Ltd
